Information we collect
We collect information you provide when you make a booking request, send an enquiry or contact MiYachts. Depending on the form, this can include your name, email address, phone or WhatsApp number, preferred date, yacht or experience interest, trip date and time, duration, guest count and any message or special request you choose to provide.
The application also keeps booking references, booking and payment statuses, price snapshots and operational records needed to manage bookings, customers, yachts and enquiries. Those operational records are available only through the restricted administration area.
How we use information
We use information to receive and manage booking requests and enquiries, check yacht capacity and availability, calculate a booking amount, provide guest support, maintain booking status, respond to messages, protect the website, troubleshoot problems and understand how people find and use MiYachts.
We do not use a submitted booking request to represent that a trip is confirmed. Booking, payment and confirmation remain separate operational steps.
Booking and enquiry information
When you submit a booking, the application creates a customer and booking record or associates the request with an existing customer where appropriate. When you submit the contact form, it creates an enquiry record with a reference so the team can follow up. Information entered in free-text fields should be limited to what is relevant to the request.
The booking-status feature asks for a booking reference together with the matching email address or phone number. It uses those details to locate the booking and provide secure guest access.
Analytics and attribution
When available, we may collect marketing campaign details, the page where your visit began, the referring page and referral-related browser information. We use this information to understand how visitors reached MiYachts and to measure marketing effectiveness.
The current application does not currently have Meta Pixel or Meta Conversions API configured. If third-party marketing or analytics tools are introduced, this policy should be updated to describe their use.
Payments
Where online payment is available, payment processing is handled by our external payment provider. MiYachts does not ask for or store full payment-card details.
Payment information submitted directly to the payment provider is handled under the provider's own privacy terms.
Communications
We may use the contact details you provide to respond to an enquiry, discuss a booking, share booking information or provide service-related support. Where marketing communications are used, you can ask not to receive them by contacting MiYachts or using any unsubscribe option included with the message.
Service providers
MiYachts may rely on service providers for website hosting, infrastructure, communications or professional support. Information should be shared only where needed for the provider to perform its role or where disclosure is otherwise required.
Third-party websites and services have their own privacy practices. Review the relevant provider's policy before supplying information directly to it.
Data security
We use administrative and technical measures intended to protect personal information, including restricted administration access and validation of public forms. No website or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through free-text fields.
Data retention
Information is retained for as long as reasonably needed to manage the booking or enquiry, support customers, maintain operational and financial records, resolve disputes, protect the service and meet applicable record-keeping obligations. Retention can vary by record type and context.
Your choices and requests
You may contact MiYachts to ask about personal information associated with you or to request a correction or deletion. A request may need to be verified, and some information may need to be kept where there is an ongoing booking, a legitimate operational need or an applicable record-keeping requirement.
You can also manage cookies through your browser and ask not to receive marketing messages.
Contact
For a privacy question or request, email info@miyachts.ae or use the contact page. Please do not send identity documents or sensitive personal information unless MiYachts specifically asks for information needed to verify a request.
Policy changes
This policy may be updated when the website, business processes or service providers change. The date at the top of this page shows the current published version.